At Serenzia, your satisfaction matters to us. That's why we back every order with a 7-Day Money Back Guarantee.
7-Day Money Back Guarantee
If you're not fully satisfied with your purchase, you can request a return within 7 days of receiving your order. We'll issue a full refund — no complicated conditions, just reach out to us.
How to Request a Return
Email us at serenziabrand@gmail.com with your order number and reason for return within 7 days of delivery. Our team will guide you through the next steps.
Condition for Returns
For hygiene and safety reasons, returned products should be unopened, unused, and in their original packaging wherever possible. If a product arrived damaged, defective, or different from what you ordered, this condition does not apply — we'll make it right regardless.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — whichever you prefer.
Refund Process
Once your return request is approved, refunds are processed within 5–7 business days. For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit, based on your preference.
Exchanges
Prefer a different product or size instead of a refund? We're happy to arrange an exchange of equal value, subject to availability.
Questions?
Reach out to us anytime at serenziabrand@gmail.com — we're here to help make things right.
